How do I switch to my Home SIM while abroad?

Should you need to return to your Home SIM for any reason while traveling on KnowRoaming, please follow these steps:


For iPhone

1.)    Disable Data Roaming (Settings > Cellular > Data Roaming > OFF)

2.)    Return to Home SIM (Settings > Cellular or Mobile Data > SIM Applications > Manual Switch > select Return Home)

*On older versions of iOS, SIM Applications is located in Settings > Phone. 


For Android

1.)    Disable Data Roaming

2.)    Open the SIM Toolkit App > Manual Switch > select Return Home


To switch back to KnowRoaming, please follow these steps:


For iPhone:

1.)    Go to your iPhone Settings > Cellular or Mobile Data> then SIM Applications> select Manual Switch > select the first letter of the name of the country you are traveling in > select the country name. Then wait to connect to the network.

2.)    Go to your iPhone Settings > Cellular or Mobile Data > SIM Applications> Auto Switch > ON

3.)    Enable Data Roaming (If required)

*On older versions of iOS, SIM Applications is located in Settings > Phone.  


For Android:

1.)    Open your SIM Toolkit app > select Manual Switch > select the first letter of the name of the country you are traveling in > select the country name. Then wait to connect to the network.

2.)    Open your SIM Toolkit app > Auto Switch > ON

3.)    Enable Data Roaming (If required)


Note: You assume all responsibility for any charges that occur on your Home SIM by following these steps.


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