KnowRoaming is currently offering free WhatsApp data usage for eligible registered KnowRoaming accounts. Any WhatsApp data usage for messaging (text, image, and other media) and calling (voice and video) is free for a period of 30 calendar days following the date of an account credit purchase in the KnowRoaming app. After the 30-day period has elapsed, customers can purchase more prepaid account credit in the KnowRoaming app to continue to enjoy WhatsApp data usage for free. Otherwise WhatsApp data usage will be deducted from the customer’s prepaid account balance following the 30-day period if there is no new account credit purchased in the KnowRoaming app. Multiple account credit purchases in the KnowRoaming app that occur within the 30-day period will grant 30 calendar days of free WhatsApp data usage from the most recent account credit purchase. Account credit purchases do not result in cumulative 30-day periods of free WhatsApp data usage.
To view when your last account credit purchase was made, please visit your billing details in the KnowRoaming app under More > Account > Billing History.
If you see data charges on your account, it means you have other applications on your device accessing data, since WhatsApp will not appear in your usage history. For details on reducing your Data Usage, click on the below link:
*Fair Usage Policy Applies.