Contact our Customer Support 24/7 on WhatsApp by adding +1-888-357-7347 to your contacts.

When Should I Top Up My Balance?

KnowRoaming is a pre-paid service. If you arrive abroad and switch onto the KnowRoaming network with no funds in your account, your service will not work. So it's best to top up your balance before you depart your home country.

You have the option to automatically top up to ensure that you always have enough credit in your account to keep your service active:


Go into the KnowRoaming App > Tap to Reload > Auto-Reload > Select OFF or Reload Amount


In the KnowRoaming App you can monitor your balance and your usage. When you notice that your balance is below $5, it's recommended to top up your account to ensure that your service is not disrupted.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.